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GDPR Compliance

Last Updated: September 3, 2026

Our Commitment to Data Protection

Although tundra-orca primarily operates in Canada, we recognize that we may process personal data of individuals located in the European Economic Area (EEA). We are committed to complying with the General Data Protection Regulation (GDPR) when handling such data.

Legal Basis for Processing

We process personal data under the following legal bases:

  • Consent: When you provide explicit consent for specific processing activities
  • Contract Performance: When processing is necessary to fulfill our service agreements
  • Legal Obligation: When required to comply with applicable laws
  • Legitimate Interests: For business operations that do not override your data protection rights

Your Rights Under GDPR

If you are located in the EEA, you have the following rights regarding your personal data:

Right to Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of such data.

Right to Rectification

You may request correction of inaccurate personal data and completion of incomplete data.

Right to Erasure

Under certain circumstances, you have the right to request deletion of your personal data.

Right to Restriction of Processing

You may request that we limit the processing of your personal data in specific situations.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and to transmit it to another controller.

Right to Object

You may object to processing based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority in your jurisdiction.

Data Transfers

When we transfer personal data from the EEA to Canada or other jurisdictions, we ensure appropriate safeguards are in place. Canada has been recognized by the European Commission as providing adequate data protection for personal data transferred from the EEA.

For transfers to other jurisdictions that lack adequacy decisions, we implement appropriate safeguards such as standard contractual clauses approved by the European Commission.

Data Protection Officer

For questions regarding GDPR compliance or to exercise your rights, you may contact our data protection contact at:

Email: [email protected]

Data Processing Activities

We process personal data for the following purposes:

  • Service delivery and customer relationship management
  • Communication regarding services and inquiries
  • Website functionality and user experience improvement
  • Security and fraud prevention
  • Legal compliance and dispute resolution

Data Retention Periods

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Service inquiry data: Retained for 24 months after last contact
  • Client service data: Retained for the duration of the service relationship plus 7 years for legal compliance
  • Marketing consent data: Retained until consent is withdrawn
  • Website analytics data: Retained for 26 months

Automated Decision-Making

We do not engage in automated decision-making or profiling that produces legal effects or similarly significantly affects individuals.

Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication mechanisms
  • Regular security assessments and updates
  • Employee training on data protection
  • Incident response procedures

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. If the breach is likely to result in a high risk to your rights, we will also inform you directly without undue delay.

Exercising Your Rights

To exercise any of your GDPR rights, please contact us at [email protected]. We will respond to your request within one month, though this period may be extended by two additional months for complex requests. We will inform you of any such extension within the initial month.

We may request specific information to verify your identity before processing rights requests.

Updates to This Statement

We may update this GDPR compliance statement periodically. Material changes will be communicated through our website or directly to affected individuals where required.

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