tundra-orca

Introduction

This Privacy Policy describes how tundra-orca collects, uses, and protects personal information provided through our website and services. We are committed to maintaining the privacy and security of your personal data in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We collect information that you provide directly to us, including:

Contact information such as name and email address
Service preferences and inquiries
Communication records when you interact with our support team
Technical data including IP address, browser type, and device information
Usage data about how you interact with our website

How We Use Your Information

We use collected information for the following purposes:

To respond to your service inquiries and consultation requests
To provide, maintain, and improve our communication services
To send administrative information and service updates
To analyze usage patterns and optimize website functionality
To comply with legal obligations and protect our rights

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist in business operations, bound by confidentiality agreements
When required by law, regulation, or legal process
To protect our rights, property, or safety, or that of our clients or others
In connection with a business transaction such as a merger or acquisition

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure data storage practices.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymize it.

Your Rights

Under Canadian privacy law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent for certain processing activities
Request deletion of your personal information, subject to legal obligations
File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, please contact us at [email protected].

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze site usage. You can control cookie preferences through your browser settings. For detailed information, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any external sites you visit.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy regularly.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

tundra-orca
1847 Harbourside Drive
Vancouver, BC V6C 3T2
Canada
Email: [email protected]